Shipping policy

Shipping Policy

Order Processing Times
All orders are processed within [1–3 business days]. Orders are not processed or shipped on weekends or public holidays.


Orders placed after 4pm NZST will be processed the next business day.

Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location.

Estimated delivery times:

  • Standard Shipping (NZ): 1-3 business days

  • Rural Delivery (NZ): 2-3 additional days]

  • International Shipping (if applicable): 6-13 business days

Please note: delivery times are estimates and may vary due to courier delays.

Shipping Locations
We currently ship to:

  • New Zealand-wide (including rural addresses)

  • [List international countries if applicable]

We do not ship to:

  • Any location NZ Post has suspended services

Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking details.

Shipping Delays
While we aim to meet all delivery estimates, delays can occur due to factors outside our control (e.g. courier delays, weather, peak periods).

Lost or Damaged Parcels
If your order arrives damaged or goes missing, please contact us within 7 days at hello@rebeccasmith.co.nz

We will work with the courier to resolve the issue and arrange a replacement or refund where appropriate.

Incorrect Shipping Information
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.

Authority to Leave (ATL)
If you request authority to leave, your parcel may be left unattended at your address. This is at your own risk.

Returns to Sender
If a parcel is returned to us due to incorrect details or failed delivery, additional shipping fees may apply to resend the order.